Reference

Legal details you need to know

When you open an account with evostot, we're transparent about what you're agreeing to, how we handle your data, and who to contact if something changes.

Account access rulesPayment and withdrawal termsData and privacy handlingContact us anytime
evostot Legal details you need to know
REACH OUR TEAM

How to contact us about legal matters

Team online

Live chat support

Open the chat bubble in the bottom right of your screen any time; our team responds in English and responds within minutes during business hours, seven days a week.

Email support

Send a message to our legal and account team at [email protected]; we review every inquiry within 24 hours and reply with clear information about your account or terms.

In-app help centre

Navigate to Settings > Help & Legal from your account menu to find answers about account terms, deposits, withdrawals, data access requests and policy changes.

SECURITY & DATA

How we protect your account and privacy

Account verification

When you register, we verify your identity through your payment method and email. Two-factor authentication is available in Settings > Security; we encourage you to enable it to prevent unauthorised access.

Data encryption

Every deposit, withdrawal and account action is encrypted end-to-end. Your payment details are never stored on our servers; DANA, OVO, GoPay and QRIS handle all credential storage securely.

Retention and deletion

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for seven years to comply with payment and tax law; personal data is deleted after 90 days.

Cookie and tracking policy

We use cookies to keep you logged in and to understand how you navigate the lobby. No third-party trackers are used; you can review our cookie settings in the footer under 'Cookies' and opt out of analytics cookies anytime.

Payment processor terms

DANA, OVO, GoPay and QRIS process your deposits and withdrawals under their own terms. We do not store your banking credentials; all payment flows are handled by the processor you select.

Request your data

You can request a copy of all personal data we hold about you by emailing [email protected] with 'Data Request' in the subject line. We provide a downloadable file within seven business days.

Answers to your account and policy questions

Yes. Go to Settings > Account > Close Account and follow the prompts. We will delete your personal data within 90 days; transaction records are kept for seven years for legal compliance. Email [email protected] to request a copy of all data we hold about you.

Contact our support team immediately with your transaction ID and the payment method you used. We liaise with OVO, DANA, GoPay or QRIS to investigate. Most disputes resolve within 5–10 business days. We also keep detailed logs of every withdrawal for verification.

Deposits and withdrawals are encrypted end-to-end and processed only through DANA, OVO, GoPay or QRIS. Your banking credentials are never stored by evostot; the payment processor handles all sensitive data. Enable two-factor authentication in Settings > Security for extra account protection.

Your account access depends on local law in your region. When you register, you confirm your use complies with laws where you live. Some features or payment methods may not be available depending on local law permits. Contact support if you have questions about access from your location.

We retain transaction records for seven years to comply with payment and tax regulations. You can view your full deposit, withdrawal and gameplay history in Account > Transaction History anytime. Personal data is deleted 90 days after account closure.

You can update your email, phone number and password in Settings > Account Details. Some information (name, date of birth, banking details used for deposits) cannot be changed after verification for security and compliance reasons. Contact [email protected] if you need assistance.

We use cookies to keep you logged in and to understand how you use the lobby. No third-party trackers are used. Visit the footer, click 'Cookies', and toggle off analytics cookies. Essential cookies (login, security) cannot be disabled or the platform will not work.